Elevator Field Command Help & Support

Email us

Artificial.Igknorance@gmail.com

Bugs, questions, ideas for the app, all of it goes to the same inbox. If something broke, tell us what you tapped just before, and which iPhone or iPad you're on. A screenshot helps a lot.

Need the access password?

The app asks for a password the first time you open it. If nobody gave you one, email us.

Is there a subscription?

No. Elevator Field Command is free, with nothing to buy inside it. If you ever see a charge that looks like it's from this app, it isn't, and Apple's Report a Problem page (reportaproblem.apple.com) will show you what it really was.

Move your route to a new phone or a coworker

Tap the menu button at the top left of the Dashboard to open Settings, then tap Export / Import Data. Export makes one file with your units, records, photos and manuals. Send it to the new phone (AirDrop, email, Files) and use Import there.

Backups

The app makes a backup on your phone every day. You'll find them in Settings under Backups & Restore. You can also turn on iCloud Backup, which keeps a daily copy in your own iCloud Drive.

The daily backups live on the phone itself, so they don't help if the phone is lost. Export a copy now and then, or turn on iCloud Backup.

The Field Guide won't load

The guide needs signal the first time it opens. After that it's saved on the phone and works in a hoistway with no bars. Asking a question always needs signal.

Privacy

Your records stay on your phone. Read the full privacy policy.